Effectively Handling Difficult Employees' Behavior

In today's dynamic workplace, leaders are increasingly confronted with challenging employee behaviors that can disrupt team harmony, reduce productivity, and escalate conflicts.

This training session is meticulously designed to equip managers with the necessary skills and strategies to effectively address and manage difficult behaviors, fostering a positive and productive organizational environment.

Participants will delve into the psychological and situational factors contributing to challenging behaviors, understanding the underlying causes comprehensively. The training will cover a wide range of difficult behaviors, from passive aggression and insubordination to disruptive conduct, providing managers with the tools to identify and assess these behaviors accurately.

The training will focus on effective communication strategies, including active listening, empathy, and constructive feedback techniques. Managers will also learn de-escalation methods and conflict resolution skills for handling high-stress situations. The course also emphasizes the importance of legal and ethical considerations, ensuring managers can navigate complex scenarios while maintaining fairness and compliance with employment laws.

Through interactive lectures, real-world case studies, and role-playing exercises, participants can practice and refine their skills in a supportive learning environment. The training will include practical tools such as behavioral assessments, performance improvement plans, and structured intervention techniques.

By the end of this training, managers will be well-equipped to create and implement action plans that set clear expectations and consequences for difficult behaviors. They will learn to foster a supportive work environment that promotes open communication, trust, and collaboration. This training is invaluable in enhancing leadership effectiveness, improving team dynamics, and driving sustainable change within the organization.

Why you should Attend

Enhance Team Performance and Cohesion
Gain Advanced Strategies and Tools
Understand Psychological and Situational Factors
Ensure Legal and Ethical Compliance
Promote Leadership Effectiveness
Invest in Personal and Professional Growth

Areas Covered in the Session

Understanding Employee Behavior
Identifying Difficult Behaviors
Root Cause Analysis
Legal and Ethical Considerations
Effective Communication Strategies
Developing Action Plans
Coaching and Mentoring
Building a Positive Organizational Culture
Handling Specific Situations

Who Will Benefit

Small Business Owners
Leaders
Managers
Team Leaders
Project Managers
Department Heads
Supervisors
Anyone in Leadership Role

Speaker Profile

Carolyn D. Riggins is the founder and owner of CDR Consulting Services specializing in training, coaching and identifying problematic gaps in organization. Ms. Riggins was in retail banking for 35 years with First Florida Bank, Barnett Bank, Mercantile Bank and TD Bank. At TD Bank, Ms. Riggins was successful growing her client’s relationship by 71 million dollars through valuable training and consistently coaching her teams. Ms. Riggins served in multiple capacity levels of management roles regarding the many banks in her career path. Under her leadership she was able to work as an Assistant Vice President Store Manager, Vice President Hub Manager and Vice President Retail Regional Manager.

In these varies leadership positions Ms. Riggins was successful with leading and helping her team by developing, coaching and training to achieve sales revenue growth, deposit growth, customer growth, lending growth and focusing on compliance. Also, she was selected as the Regional Bank at Work and Affinity Champion which she facilitated and delivered material through person-to-person workshop training or conference training.

In additional, Ms. Riggins utilizes her Bachelors of Applied Science degree in Management and Organizational Leadership from St Petersburg College to train team players to be successful in their roles. In addition, Ms. Riggins has a certificate of completion for Business Consulting. One of Ms. Riggins goal is to train and coach continuously by using her education and expertise daily to change, transform and impact great team players.